Moonrise is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. Please read this informational guide thoroughly before sending an inquiry email. For any accessibility-related questions not answered in the guide, please email us at firstname.lastname@example.org. We will do our best to assist you and address your accessibility needs.
The venue is navigable for people with mobility disabilities. The event is held on grass, dirt, and asphalt. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Accessibility Services booth. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.
We will not be providing wheelchair or scooter rentals.
There will be limited ADA parking for guests with disabilities onsite and is available on a first-come, first-serve basis. You will need a verified handicap placard, permit, or license plate to enter this parking lot. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.
There will be an ADA entry lane. Disabled guests may use this lane to safely enter the venue. After using the ADA entry, please visit the Accessibility Services booth immediately after so that you can keep using the ADA entry for the following show days.
Accessibility Services Booth
Please Note: You must stop here to get your ADA wristband credential. There is no ADA pre-registration before the event – this is all done onsite at the event.
There will be an Accessibility Services booth conveniently located just inside the entry lines. At this location, you can:
- Get your ADA wristband credential
- Get your ADA questions answered
- Learn about our accessibility services
- ADA wristbands are good for the whole weekend
- DO NOT remove your wristband for the entire duration of the event
- One companion wristband will be issued for each disabled patron (exceptions will be made for families with young children)
- If a disabled guest wants to switch their companion, please bring the old companion wristband to the Accessibility Services booth to be reissued
Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.
The following guidelines must be followed:
- All service animals must be registered with the ADA department upon entry into the event
- All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls
- Service animals must be housebroken and should use the service animal relief area
- Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
- All service animals should have legally required vaccinations (which ADA staff may ask to see for verification)
We ask that you do not leave your animal in your car while you’re inside the event, as vehicles without air conditioning may become too hot and unsafe for any animal.
Effective Communication Requests
We accept requests for any of the following services:
- ASL Interpretation
- Other forms of Effective Communication
Requests for these services must be submitted to us at least 30 days prior to the event to allow for sufficient preparation. The deadline for this event is July 14, 2023. To submit a request, please fill out the Effective Communication Request Form.
First Aid: We have several First Aid locations throughout the venue, noted on the event maps and mobile app, if available. Professional medical staff can help you with your medical needs at these locations.
Special Dietary Needs: The event will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at email@example.com for further assistance.
Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medic team at the event entry.
Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assisted listening device systems or another accommodation not listed, please reach out to us at firstname.lastname@example.org. If you require assistance due to pregnancy/nursing, please reach out to the event’s information email address at email@example.com.