Event FAQ'S

General FAQ's

9AM-1AM. All cars must exit each night.
Parking and shuttle passes are print at home, or can be downloaded to be scanned from your phone.
Yes. It is cash only if buying on site.
All orders made before July 26th will be shipped to the purchaser's mailing address. You will receive a confirmation email with the tracking number once your order is shipped.
If your wristband has not yet been shipped you can contact Eventbrite Support to change your mailing address. If your order has already shipped and you are unable to obtain it, you would have to deactivate your band. You can do this by signing on to your Eventbrite account and choosing the deactivate option. You would then need to bring your ID to our will call box office when it opens in August to be issued a new band.
Upgrades can be picked up at will call. Please be sure to bring proof of purchase and ID
You will pick up your VIP merch pack inside the festival grounds at our merch booth.
DO NOT THROW IT AWAY. Bring the wristband to the Will Call Box Office at the event, and we will take the damaged band and issue a new one for a $10 replacement fee.
Wristbands are waterproof and weatherproof. They will not be damaged by a shower or bath. If you don’t mind the inconvenience, just leave it on until the event. If you cut the wristband or otherwise damage it trying to get it off, you will be required to get a new one from will call. Replacement cost if you damage your own wristband is $10.
Eventbrite cannot re-ship wristbands. If you do not receive your wristband or if it is lost or stolen you must deactivate the wristband by logging into your Eventbrite account. At that time that wristband is void and cannot be used under any circumstances. You would then pick up your new wristband at the Will Call Box Office at the event. You will need to have proper ID and it must match the name under which the order was placed. If you do not deactivate the band and it somehow gets scanned into the event, you will have to pay full price for a new ticket. There will be no exceptions to this policy.
Flow toys are permitted as long as they are not made of metal.
We are not a cashless event and people need to bring credit cards/ atms - they are on site.
They are running constantly. First shuttle starts running 1 hour before doors. The last one does not stop until everyone has been returned to drop off location. Purchase shuttles HERE
If you are planning on consuming alcohol, you must have your 21+ ID.
Yes you can upgrade to VIP.
Parking passes are available on our website . Lot 4 is the most convenient lot for the VIP entrance.
Yes, parking will be available for purchase at the site.
We do allow Go Pro cameras.
Set times for this event will be released before the event and will also be available on our app once it’s available for download.
Yes, we will have free water refill stations around the grounds, so our guests can fill water bottles in a matter of seconds.
Yes, but they must be 100% empty, and they will be inspected upon entry.
Yes, but poles must be plastic or PVC.
No. Once you leave you may not re-enter the event.
There is no age restriction for this festival.
Yes you may but it is subject to search on entry, and you must present an official doctor's note or letter.
Yes you may but it is subject to search on entry, and you must present an official doctor's note or letter. Placement of the folding chair is subject to approval by security and festival staff. Staff may direct you to a designated ADA area if necessary.

If you have further questions please email info@moonrisefestival.com.